Answers to Frequently Asked Questions
723 E. Locust Ave. #120
Fresno, CA 93720
Our office hours are flexible for your convenience. All sessions are scheduled by appointment, so please call today to schedule your FREE 25-minute initial consultation.
Clovis Counseling is located just north of Herndon and First.
If northbound on 41, take Herndon exit and turn RIGHT.
If southbound on 41, take Herndon exit and turn LEFT.
Turn LEFT on First, then RIGHT on E. Locust Ave
Destination will be on the RIGHT on E. Locust Ave
FREE Initial Consultation
Wouldn't it be nice to get to know your counselor without getting out your credit card or checkbook?
Now you can. Clovis Counseling offers a FREE, 25-minute initial consultation by phone for new clients. This allows you to get a feel for your new counselor and make sure they're a good fit for you.
A one-hour session once a week is appropriate for most clients. However for some clients, more than one session a week may be recommended. For younger children, parent sessions are encouraged as well.
Note: In the counseling industry, each one-hour session is composed of 45-50 minutes of in-office counseling. For younger children, this may be comprised of a 15-minute parent consultation and a 30-minute counseling session.
Teletherapy & Online Therapy
Clovis Counseling offers secure online therapy – also known as Teletherapy or Telehealth – for those who may be unable to travel to the office. Learn more.
Life is indeed full of surprises, and unfortunately some of them are difficult or unwanted.
So for existing clients, Clovis Counseling offers Phone Consultations, based on the availability of the counselor.
With Phone Consultations, the first 10 minutes are free, after which you may either schedule an appointment, or continue the phone consultation for a fee.
Note: if the situation you face is a life-threatening emergency, please call 911 immediately.
Court Orders & Evaluations
Clovis Counseling does not provide custody, placement, or visitation evaluations/recommendations. If you are in need of services to fulfill a court order, Clovis Counseling does not provide documentation of any recommendations, outcomes, or reports for court purposes.
Should you decide to pay for service without using insurance, or if you do not have insurance, Clovis Counseling offers some fee reductions on a limited basis. Please contact us to discuss this and any other questions regarding fees or services.
For your convenience, Clovis Counseling accepts payment by check, cash, or credit card.
While Clovis Counseling does not bill insurance directly, we are happy to generate insurance-friendly receipts on a monthly basis for you to file with your insurance company.
However, before engaging our services we strongly recommend that you check with your insurance company to see what is covered and for how many sessions, and to see how much is reimbursed and what the deductible is.
Reimbursement by your insurance company is solely your responsibility. This includes the filing of claims and all communications with the insurance company.
Furthermore, even when you have coverage from your insurance provider, in some instances you may prefer not to use your insurance for services at all.
It is important to note that insurance companies often request information regarding treatment which you may prefer to remain confidential.
While we are not in-network with any insurance providers, we understand that you may still wish to use your out-of-network benefits for reimbursement. Nirvana offers a “Peace of Mind Calculator" to estimate how much you can expect to pay for out-of-network therapy.
We encourage you to contact your insurance provider to obtain direct information regarding current deductibles, claim submission process, etc. However, Nirvana's calculator can help you get an initial estimate.
Rescheduling / Cancellation
Appointments can be rescheduled or canceled without charge up to 24 hours prior to session start.
Appointments canceled less than 24 hours prior to session start will be charged the full fee.
Missed appointments will be charged at full fee.